Security

If something looks wrong, act in seconds — not on hold.

A step-by-step guide to what to do if you suspect fraud, and what we do behind the scenes to catch it before you even notice.

Report a concern

If you suspect unauthorized activity.

  1. 1

    Freeze your account

    From your security console, freeze every account you own — this blocks any new transfer immediately, with no waiting on a phone call.

  2. 2

    Review recent activity

    Check your transaction history and pending transfers for anything you don't recognize.

  3. 3

    Contact us

    Reach our fraud line so we can review your account, reverse anything fraudulent where possible, and help you re-secure your login.

  4. 4

    Update your credentials

    Change your password and confirm the email address on file is one only you control.

What we do behind the scenes.

Unrecognized-IP alerts

A sign-in or transfer attempt from an IP address that doesn't match your last known login triggers an immediate email alert.

24/7 monitoring

Automated monitoring runs continuously across every account, flagging unusual patterns for review.

Zero-liability policy

Promptly reported, unauthorized transactions are never your financial responsibility.

Common questions.

Not necessarily — we send an alert any time a sign-in or transfer happens from an IP address that doesn't match your last login, which can simply mean a new device or network. If you don't recognize the activity described, freeze your account and contact us right away.
Timing depends on whether funds have already settled with the receiving institution, but most reported cases begin investigation within one business day.
No — freezing only blocks money movement on your Newhampshire accounts and has no relationship to your credit file.

Notice something wrong? Don't wait.

Freeze your account from your dashboard, then reach our fraud line.

Report a concern Back to security overview