Support
Answers to what people actually ask us.
Organized by topic — if you can't find it here, the help center or our support team will.
Accounts & opening
Most clients finish in under ten minutes, entirely online —
no branch visit and no paper forms.
No — Everyday Checking and our savings tiers both have a $0
minimum opening deposit.
Yes, most clients hold checking and savings together, and can
open additional accounts at any time from their dashboard.
Security
A one-time passcode confirms it's actually you, even if
your password is ever compromised — a stolen password
alone can't create a session.
It blocks every transfer and deposit across every account
you own until you unfreeze it — you can still view
balances and history the entire time.
If you recognize the activity, no action is needed. If
you don't, freeze your account from your dashboard and
contact support immediately.
Transfers
Every transfer settles on hold until you personally approve
it from your security console — a deliberate safeguard, not
a system error.
Fees are tiered by amount and shown on the transfer form
before you confirm — see rates & fees for the full schedule.
Yes — decline it from your security console before it's
approved, and the held amount is refunded immediately.
Fees
Correct — no monthly maintenance fee, no minimum balance,
and no direct-deposit requirement to waive anything.
Neither Newhampshire card charges a foreign transaction fee.
Still have a question?
Our support team replies to most messages within one business day.